At H2O HAVEN, customer satisfaction is our top priority. We have a transparent and hassle-free refund policy to ensure a smooth experience for our valued customers. Please read the details below to understand our refund process.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The product is defective, damaged, or not as described.
• The service provided did not meet the agreed terms.
• The customer has canceled their order within the allowed cancellation period.
• Refund requests are made within 7 days of purchase or service completion.

2. Non-Refundable Items

Refunds will not be provided in the following cases:

• Products damaged due to misuse or mishandling by the customer.
• Items purchased under special promotions or clearance sales.
• Services that have already been availed or completed.
• Products without original packaging, accessories, or proof of purchase.

3. Refund Process

To request a refund, customers must follow these steps:

1. Contact our customer support team via:
   • Phone: 8976682722
   • Email: [email protected]
   • Website: https://h2ohaven.site
2. Provide order details, proof of purchase, and a description of the issue.
3. Our team will review the request and confirm eligibility within 3-5 business days.
4. Upon approval, the refund will be processed to the original payment method within 7-10 business days.