At H2O HAVEN, we strive to provide the best possible service to our customers. We understand that plans may change, and we have designed our cancellation policy to be fair and flexible while ensuring smooth operations.
1. Order Cancellation
- Customers can cancel their orders within 2 hours of placing them for a full refund.
- If an order is canceled after 2 hours but before dispatch, a cancellation fee may apply.
- Orders that have already been shipped cannot be canceled. In such cases, customers may request a return after delivery, subject to our return policy.
2. Service Appointment Cancellation
- Service appointments can be canceled or rescheduled up to 12 hours before the scheduled time without any charges.
- Cancellations made less than 2 hours before the appointment may incur a cancellation fee.
3. Refunds for Canceled Orders
- Refunds will be processed within 7-10 business days after the cancellation request is approved.
- Refunds will be issued to the original payment method used during the purchase.
4. Subscription Cancellations
- Customers can cancel their subscription plans at any time, but refunds will be subject to the terms of the subscription agreement.
- Any benefits availed before cancellation will be deducted from the refund amount, if applicable.
5. How to Request a Cancellation
To cancel an order or service, please contact our customer support team via:
6. Exceptions
H2O HAVEN reserves the right to deny cancellations in cases of fraudulent activity, abuse of the cancellation policy, or non-compliance with our terms and conditions.
We appreciate your understanding and cooperation. For any queries, feel free to reach out to our support team.
